{"id":1014,"date":"2024-11-26T12:59:11","date_gmt":"2024-11-26T12:59:11","guid":{"rendered":"https:\/\/www.carpmetal.it\/servizio-clienti\/"},"modified":"2025-09-11T08:01:51","modified_gmt":"2025-09-11T08:01:51","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.carpmetal.it\/en\/customer-service\/","title":{"rendered":"Customer service"},"content":{"rendered":"\t\t
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CUSTOMER SERVICE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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CUSTOMER SERVICE<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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ASSISTANCE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tThe assistance service is carried out by teams equipped with the necessary transport and lifting equipment. Through both scheduled and unscheduled maintenance activities, our technicians ensure the proper operation of the systems and provide solutions for any electrical or mechanical faults or malfunctions.

\nThe assistance office managers are available for machine downtime emergencies, spare parts supply, and the planning of preventive maintenance.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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CUSTOMER SERVICE<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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PERIODIC MAINTENANCE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tIn compliance with Legislative Decree 81\/08 \u2013 \u201cConsolidated Act on Workplace Safety\u201d, overhead cranes must undergo preventive periodic inspections on a quarterly and annual basis (including at least one general inspection and one rope inspection).

\nTo ensure the safety of your installation, our specialized technicians will check all structural, mechanical, and electrical components. At the end of each inspection, a technical report will be issued for each overhead crane, specifying the operations performed and any anomalies or faults detected.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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CUSTOMER SERVICE<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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TRANSPORT AND INSTALLATION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tThe transport and installation of our products are carried out with the support of external partner companies with whom we have collaborated for years. Specialized and certified teams\u2014composed of assemblers, crane operators, and electricians\u2014together with dedicated vehicles and equipment (trucks, mobile cranes, and aerial platforms), ensure that the transfer and subsequent installation of the crane systems are performed promptly, professionally, and in full safety.

\nIn the event of a plant relocation or similar requirements, we can also arrange the dismantling and subsequent transport of existing lifting installations, which may be preceded by any required modifications carried out at our facility.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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CUSTOMER SERVICE<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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SPARE PARTS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tWheels, motors, gearboxes, shafts, wire ropes, hooks, load limiters, and much more are part of our multi-brand spare parts range. Special or custom-made spare parts can also be requested, which are manufactured directly in our workshop.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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CUSTOMER SERVICE<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Revamping e cicli residui<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tAccording to current technical regulations (Article 71, paragraph 8 of Legislative Decree 81\/2008 \u2013 Italian Workplace Safety Regulation), all lifting installations that have been in service for more than 10 years must undergo a technical inspection, as outlined below: Inspection of welded metal components, such as main girders, connections between girders and end carriages, side end carriages, trolley beams supporting the hoisting units, sheave support beams, and hook profiles. Inspection of mechanical components, including rope drums, dead-end anchor pins, trolley and crane wheels, and hook-support crossbeams.

\nIn cooperation with engineers and specialized teams, Carpmetal S.r.l. can perform:

Residual life calculation reports, Non-destructive testing (MT \u2013 weld inspection), Re-certification of lifting installations\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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CUSTOMER SERVICE CUSTOMER SERVICE ASSISTANCE The assistance service is carried out by teams equipped with the necessary transport and lifting equipment. Through both scheduled and unscheduled maintenance activities, our technicians ensure the proper operation of the systems and provide solutions for any electrical or mechanical faults or malfunctions. The assistance office managers are available for […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1014","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.carpmetal.it\/en\/wp-json\/wp\/v2\/pages\/1014","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.carpmetal.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.carpmetal.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.carpmetal.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.carpmetal.it\/en\/wp-json\/wp\/v2\/comments?post=1014"}],"version-history":[{"count":4,"href":"https:\/\/www.carpmetal.it\/en\/wp-json\/wp\/v2\/pages\/1014\/revisions"}],"predecessor-version":[{"id":1376,"href":"https:\/\/www.carpmetal.it\/en\/wp-json\/wp\/v2\/pages\/1014\/revisions\/1376"}],"wp:attachment":[{"href":"https:\/\/www.carpmetal.it\/en\/wp-json\/wp\/v2\/media?parent=1014"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}